Webb Aviation

Frequently Asked Questions

Answers by Jonathan Webb

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How do I download Digital files I have licensed
Digital files download links are not automatic and the high res files are not permanently stored on our server. When you use the online shopping cart (only on newer pages) the order comes through to me as an email. I then prepare the image by hand and send you an email. If I'm flying this will normally done in the evening. Images are usually supplied the same day (within the hour quite often ) but may take up to 48 hours if I am doing long distance / continental work.


How do you take aerial photographs

I'm often asked for advice on shooting aerial photograph so I have written an article on it which you can see here:

http://www.webbaviation.co.uk/Howtotakeaerialphotographs.html

no reply to Email
SPAM is now at crisis level As my email address is on the web I get lots of of spam and viruses (more than 100 for each genuine customer email ) Spam filters do not work very well as most emails I receive are first contacts are often wrongly filtered out and also about a quarter of my outgoing emails are now wrongly filtered out too. Please put " aerial photographs" in the subject line so I can tell the email is real. Any email containing the word aerial is automatically moved into a separate aerial inbox, this is important as I now wake up every single morning with several hundred emails to look through on the off chance there might be a customer enquiry amongst them but this is getting near impossible whereas anything in my aerial inbox will be seen straight away. Please do persevere with sending an email but if you do not receive a reply then please telephone. ( 0161 439 5197 or mobile 0776 968 8748 ) If its flying weather I am usually unavailable by phone but am often available early evening until 9pm. Old email addresses are now no longer usable and the only active one is
sales@webbaviation.co.uk

shopping cart problems


The shopping cart is unreliable and a pain. The first thing to say is you do not need to use it! You can just post a cheque together with your address and the photo number.

For well established company and public sector customers ordering my digital licenses you can order by simply emailing your requirements of phoning me. I will send an invoice. I cannot do this for small orders and private individuals though.

 

If you want to persevere with the shopping cart here are a few tips where it usually goes wrong:

You need to type the quantity in the box provided. Usually that means you have to type a 1 in the box. (click here to see screenshot)

 

When you click continue to checkout you first get to a final order review page on my website. In standard use this is where postage is added but I already include that in all my prices so this page isn't really necessary but its there as part of the shopping cart so I'm stuck with it. You need to click one of those little credit card pictures or "Paypal buy now" . (click here to see screenshot)

 

Once you have clicked that you, and your shopping cart contents are transferred to the finance company's website (and this is where it usually screws up) This can take a few seconds, sometimes it takes so many seconds that you get a 404 page not found error. If that happens use the back button on your browser and try again. If it persists try another time, phone me or post a cheque!

 

If all goes well you will come to the paypal page like this . Click continue and you come to the page where you enter all the delivery and credit card info which will look like this screenshot(click here) enter your info and click the continue button as normal. Sometimes (I think when paypal is doing software updates) you get passed through to the main paypal home page and not the shopping cart page. If that happens use the back button on your browser and try again. If it does it again try another time, phone me or post a cheque.

 

If your feeling very brave you can also use paypal to simply send money to sales@webbaviation.co.uk without using the shopping cart at all.

 

NB for reasons unknown it seems that paypal like a card to be in a persons name and it doesn't seem to work out if you have a company credit card.

 

The shopping cart can be very unreliable, even for expert users, so don't be embarrassed to phone or email. I'm often available into the early evening up to about 9pm but not available during Top Gear on Sundays ;o) 0161 439 5197.

VAT
All UK orders are subject to VAT. All prices include VAT except where stated as X +VAT. Normally prints are quoted inclusive of VAT and stock licenses and commissions are quoted exclusive of VAT as 99% of customers are trade.

Frames
Frames are sold out and no longer offered as high costs of postage make it uneconomic for small orders. I have deleted frames from most shopping carts but there were at one stage 4000 hand written pages with frames on them so there may be some older pages missed.

I clicked on an aerial photograph link and I got page not found "error 404"


This is common, just click again and it will probably work. Some of the new php scripted gallery does get overloaded at peak times in which case try again later. Once or twice the whole website has gone offline! Sometimes very popular images get jammed up and stop working so if a link really is dead please email me and I will re-upload it.

Links won't open
Try right click and open in new window. This is because the website was first written to open each page in a new window. This is now blocked by some of the anti virus programs. Each page is being re-written to remove this problem and oly a few are left that open in a seperate window.

Some of the thumbnail aerial photographs are missing


This is normal, especially on a slow connection. Just hit refresh. This doesn't reload the whole page because full images are already in your computers cache memory, but the browser will retry the missing images. The link will still work without the thumbnail picture , just click on where it should be.

I clicked on a thumbnail to view an enlargement and it was missing from the subsequent page.


If the image is a JPEG then this is the same problem as above, however if it is one of the older .swf images it could be that you don't have the plug in needed.(available from www.macromedia.com )More usually some commercial pc users disable their pcs from running .swf files. Flash files are being discontinued as pages are updated and very few remain.

Multi order shopping cart problems


Its not happened for real yet but there is a potential problem when ordering multiple items, from multiple galleries. This may mean that not all the items show in the shopping cart.

solution, complete all the items separately using the checkout button each page; or better still email me the picture numbers and I can send you an online invoice for the total.

Explanation around 2004 I migrated from webbabiation.plus.com to my own domain of webbaviation.co.uk. With 3000+ pages to re write it will take a long time to re write every page so until then the two domains are showing up as separate businesses in the shopping cart. At time of writting only a few older html pages remain and all new pages in the php gallery are unaffected.

When are you going to take an aerial photograph of my house?


If there is a nearby photo already in the gallery email me as I may have some more. Otherwise its down to luck as the gallery images are done when I have a paying commission job in an area.

What camera equipment do you use?


Several ;From April 2008 a 21 megapixel Canon 1DS mk III. For 2006 up to April 2008 a Canon 5D digital is my main camera, with an older canon DSLR for emergency back up. My film cameras are more or less retired from front line duty.

How big is webbaviation.co.uk and how many pictures do you have.


The gallery is now so big I am not really sure how many images are on it. My webstats for Oct 2006 said there were over 32,000 URL addresses accessed on my website for that month, but that would leave out anything not viewed the same month, and its got an awful lot bigger since then!

I do know I am shooting well over 80,000 aerial images per year.

How popular is webbaviation.co.uk
around 4.5 million hits per month.

How are the photographs printed
Currently all images are printed in a photographic laboratory on photographic paper.

Do you have an aerial photo of your own house?
Of course I have an aerial photo of my house and online now!

On some photos your name is right across the image, will this be in the print?
No that's just for the web images, for prints I usually put a very small name very discreetly in one corner ( smaller than the size of this text ).

I'm a Student / Charity / Politician / Teacher / other , can I use the images for free
No, due to the very high cost of aerial photography it is not possible to provide free image use to anyone. All images used for whatever reason must be properly licensed and paid for.

 

click to email
click to email

 

sales@webbaviation.co.uk

© www.webbaviation.co.uk 2007 telephone 0161 439 5197 Email sales@webbaviation.co.uk

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