Frequently Asked Questions
Answers by Jonathan Webb
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Frequently Asked QuestionsAnswers by Jonathan Webb |
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| Licence prices | Main Gallery | Books | Privacy | Terms | FAQ | Copyright | Contact |
Frequent http Error 500 |
Gallery has been replaced with a new gallery at https://www.webbaviation.co.uk/aerial/ My gallery software has finally reached the end of its useful life and after an upgrade to secure SSL it produces frequent http error 500. The only solution is a complete new gallery. I have left the old gallery stumbling along for now as google sends all the visitors there, but please use the new gallery, it runs much better and contains newer and bigger photos. At some point I will pull the plug on the old gallery. At time of writing , Jan 2020. 90% of the old gallery is deleted with just a few pages left. |
| How do I download Digital files I have licensed | Digital files download links are not automatic and the high res files are not permanently stored on our server. When you use the online shopping cart the order comes through to me as an email. I then prepare the image by hand and send you an email. If I'm flying this will normally done in the evening. Images are usually supplied the same day (within the hour quite often ) but may take up to 48 hours if I am doing long distance / continental work. |
How do you take aerial photographs |
I'm often asked for advice on shooting aerial photograph so I have written an article on it which you can see here: https://www.webbaviation.co.uk/Howtotakeaerialphotographs.html |
| no reply to Email | SPAM is now at crisis level As my email address is on the web I get lots of of spam and viruses (more than 100 for each genuine customer email ) Spam filters do not work very well as most emails I receive are first contacts are often wrongly filtered out and also about a quarter of my outgoing emails are now wrongly filtered out too. Please put " aerial photographs" in the subject line so I can tell the email is real. Please do persevere with sending an email but if you do not receive a reply then please telephone. ( 0161 439 5197 or mobile 0776 968 8748 ) If its flying weather I am usually unavailable by phone but am often available early evening until 9pm. |
| shopping cart problems |
For well established company and public sector customers ordering my digital licenses you can order by simply emailing your requirements of phoning me. I will send an invoice. I cannot do this for small orders and private individuals though. The shopping cart can be very unreliable, even
for expert users, so don't be embarrassed to phone or
email. I'm often available into the early evening up to
about 9pm |
| I clicked on an aerial photograph link and I got page not found "error 404" |
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| Some of the thumbnail aerial photographs are missing |
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| What camera equipment do you use? |
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| How big is webbaviation.co.uk and how many pictures do you have. |
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| How popular is webbaviation.co.uk | My webstats for 2019 said there were over 5 million visitors to this website. |
| Do you have an aerial photo of your own house? | Of course I have an aerial photo of my house and online now! |
| On some photos your name is right across the image, will this be in the licenced image? | No that's just for the web images. |
| I'm a Student / Charity / Politician / Teacher / other , can I use the images for free | No, due to the very high cost of aerial photography it is not possible to provide free image use to anyone. All images used for whatever reason must be properly licensed and paid for. |
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� www.webbaviation.co.uk 2020 telephone 0161 439 5197 Email [email protected]