Webb Aviation

Frequently Asked Questions

Answers by Jonathan Webb

                  Sie heir für unser Deutsche Web-Seite
Print Prices Commission prices JPEG file / licence prices 3d Models Video Main Gallery Books Terms FAQ copyright Germany
email Contact


Jan 2018 : Frequent http Error 500

Gallery has been replaced with a new gallery at https://www.webbaviation.co.uk/aerial/
My gallery software has finally reached the end of its usefull life and after an upgrade to secure SSL it produces frequent http error 500. The only solution is a complete new gallery. I have left the old gallery stumbling along for now as google sends all the visitors there, but please use the new gallery, it runs much better and contains newer and bigger photos. At some point I will pull the plug on the old gallery

How do I download Digital files I have licensed
Digital files download links are not automatic and the high res files are not permanently stored on our server. When you use the online shopping cart  the order comes through to me as an email. I then prepare the image by hand and send you an email. If I'm flying this will normally done in the evening. Images are usually supplied the same day (within the hour quite often ) but may take up to 48 hours if I am doing long distance / continental work.

How do you take aerial photographs

I'm often asked for advice on shooting aerial photograph so I have written an article on it which you can see here:


no reply to Email
SPAM is now at crisis level As my email address is on the web I get lots of of spam and viruses (more than 100 for each genuine customer email ) Spam filters do not work very well as most emails I receive are first contacts are often wrongly filtered out and also about a quarter of my outgoing emails are now wrongly filtered out too. Please put " aerial photographs" in the subject line so I can tell the email is real. Any email containing the word aerial is automatically moved into a separate aerial inbox, this is important as I now wake up every single morning with several hundred emails to look through on the off chance there might be a customer enquiry amongst them but this is getting near impossible whereas anything in my aerial inbox will be seen straight away. Please do persevere with sending an email but if you do not receive a reply then please telephone. ( 0161 439 5197 or mobile 0776 968 8748 ) If its flying weather I am usually unavailable by phone but am often available early evening until 9pm. Old email addresses are now no longer usable and the only active one is
[email protected]

shopping cart problems

The shopping cart is unreliable and a pain. The first thing to say is you do not need to use it! You can just post a cheque together with your address and the photo number.

For well established company and public sector customers ordering my digital licenses you can order by simply emailing your requirements of phoning me. I will send an invoice. I cannot do this for small orders and private individuals though.

The shopping cart can be very unreliable, even for expert users, so don't be embarrassed to phone or email. I'm often available into the early evening up to about 9pm  0161 439 5197.

All UK orders are subject to VAT. All prices include VAT except where stated as X +VAT. Normally prints are quoted inclusive of VAT and stock licenses and commissions are quoted exclusive of VAT as 99% of customers are trade.

Frames are sold out and no longer offered as high costs of postage make it uneconomic for small orders. I have deleted frames from most shopping carts but there were at one stage 4000 hand written pages with frames on them so there may be some older pages missed.

I clicked on an aerial photograph link and I got page not found "error 404"

This is common, just click again and it will probably work. Some of the new php scripted gallery does get overloaded at peak times in which case try again later. Once or twice the whole website has gone offline! Sometimes very popular images get jammed up and stop working so if a link really is dead please email me and I will re-upload it.

Links won't open
Try right click and open in new window. This is because the website was first written to open each page in a new window. This is now blocked by some of the anti virus programs. Each page is being re-written to remove this problem and oly a few are left that open in a seperate window.

Some of the thumbnail aerial photographs are missing

This is normal, especially on a slow connection. Just hit refresh. This doesn't reload the whole page because full images are already in your computers cache memory, but the browser will retry the missing images. The link will still work without the thumbnail picture , just click on where it should be.

When are you going to take an aerial photograph of my house?

If there is a nearby photo already in the gallery email me as I may have some more. Otherwise its down to luck as the gallery images are done when I have a paying commission job in an area.

What camera equipment do you use?

Several ;From April 2008 a 21 megapixel Canon 1DS mk III. For 2006 up to April 2008 a Canon 5D digital is my main camera, with an older canon DSLR for emergency back up. My film cameras are more or less retired from front line duty.

How big is webbaviation.co.uk and how many pictures do you have.

The gallery is now so big I am not really sure how many images are on it. My webstats for Oct 2006 said there were over 32,000 URL addresses accessed on my website for that month, but that would leave out anything not viewed the same month, and its got an awful lot bigger since then!

I do know I am shooting well over 80,000 aerial images per year.

How popular is webbaviation.co.uk
around 4.5 million hits per month.

How are the photographs printed
Currently all images are printed in a photographic laboratory on photographic paper.

Do you have an aerial photo of your own house?
Of course I have an aerial photo of my house and online now!

On some photos your name is right across the image, will this be in the print?
No that's just for the web images, for prints I usually put a very small name very discreetly in one corner ( smaller than the size of this text ).

I'm a Student / Charity / Politician / Teacher / other , can I use the images for free
No, due to the very high cost of aerial photography it is not possible to provide free image use to anyone. All images used for whatever reason must be properly licensed and paid for.


click to email
click to email


[email protected]

© www.webbaviation.co.uk 2018  telephone 0161 439 5197 Email [email protected]

home cost gallery Privacy